Even if you have little or no training in financial matters, the process of negotiating debt settlement can be simpler than you might assume. In these times of widespread financial hardship, many creditors have adopted a policy of flexibility and are more open to settlement negotiations than they might have been in the past. Furthermore, before you make the decision to secure the services of a third-party debt settlement company, you should know that many lenders prefer to speak directly to the consumer when entering the negotiations process. In fact, a number of leading credit card companies have recently prohibited their staff from dealing with third-party debt settlement firms. All you need to do to increase your chances of success is brush up on basic negotiating tactics. There are many "how to" guides that specifically address the steps involved in debt settlement negotiations; check your local bookstore or library for a basic introductory text.